Shipping policy
Shipping Policy
Last updated: May 3rd, 2026
Where We Ship
We currently ship within the United States only. We hope to expand to additional countries in the future.
Shipping Cost
Free shipping on all orders. No minimums, no codes needed.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.
Processing times may be longer during peak seasons, product launches, or periods of high demand. If a significant delay occurs, we'll notify you by email.
Transit Times
Once shipped, most orders arrive within 3–7 business days depending on your location. Transit times are estimates provided by the carrier and are not guaranteed.
We ship via USPS, UPS, or other major carriers. Carrier delays caused by weather, holidays, or operational issues are outside our control.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Tracking updates are managed by the carrier — we don't control how often the carrier scans or updates the package status.
If your tracking hasn't updated in several days, please contact the carrier first, then reach out to us at support@viravitality.com if you need help.
Lost or Stolen Packages
Once a carrier marks an order as delivered, risk of loss transfers to the customer. We're not responsible for packages lost or stolen after delivery.
If your tracking shows delivered but you haven't received the package:
- Check with household members, neighbors, or your building's mailroom
- Wait 48 hours — carriers occasionally mark packages as delivered before the actual drop-off
- Contact the carrier to file a missing package inquiry
- Email support@viravitality.com and we'll do our best to help
If a package is marked lost in transit by the carrier before delivery, contact us and we'll send a replacement at no charge.
Incorrect or Undeliverable Addresses
Customers are responsible for entering a correct and complete shipping address at checkout. If a package is returned to us due to an incorrect address, refused delivery, or failure to pick up:
- Reshipment requires payment of new shipping costs
- Original orders are not eligible for refund if undelivered due to address error
- Unclaimed packages may be considered forfeited after 14 days
Always double-check your address before completing checkout.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery at support@viravitality.com with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We'll replace the item at no cost to you.
Questions
Email support@viravitality.com. We typically respond within 1–2 business days.